Located in Norwich, Oxford Granite & Quartz is a custom fabrication shop in the natural stone industry open to consumers, contractors, and builders alike. This budding business opened in November, 2023 and is definitely leaving an impression with its customers! With almost 20 years in the business, Master Craftsman Amil Benyamin started Oxford Granite & Quartz with his partner, Eddie Khammo, and has been giving it his heart and soul. With his meticulous nature and spectacular dedication to his craft, Amil and his design consultants Vanessa and Hillary offer superb customer service to each and every customer who walks through the door, places a call or email, or contacts through social media. As one client put it, “They treat you like a celebrity walking into their shop.” Excellent customer service seems to be the common thread in Oxford Granite & Quartz’ reviews. Every reviewer underscored that the service they received was exemplary, beginning with the initial contact and consultation, to the fabrication and installation process, to the after project contact. Oxford Granite & Quartz views their clients as a part of their family, and is genuinely interested in their clients’ satisfaction and happiness.
Being a ‘small town’ business is something Oxford Granite & Quartz takes pride in. The local community opened its arms wide for this fledgling company and for that, they are thankful. “Even though we’re new, everyone wants to work with local. Being small town and being the only shop, allows us to always be personal with projects and build strong relationships with clients” Vanessa said. With steady local support, many projects have been expertly completed to the delight of their clients. There has even been, in this short time since its opening, repeat business and referrals! Truly a testimonial to the first-rate work being done.
While Oxford Granite & Quartz is a new company, they have aspirations to expand. A short term goal is to be able to secure a second unit in their building in order to better serve their clientele by being able to hold more full sized slabs so people don’t have to travel to Toronto to be able to see their offerings in more than just the sample towers they currently have. As well, they wish to open a second showroom elsewhere in the future. Grand aspirations indeed!
Oxford Granite & Quartz embodies the true customer service experience we all wish to have. From the first conversations, to truly transparent advice that is for the benefit of the customer-not the bottom line, to expertly fabricated and installed pieces, Oxford Granite & Quartz has their clients’ visions in mind. They listen to their clients, to their wants and needs, and do their best to get to the root of their clients’ visions for their projects so that they can offer an end result that will truly wow! In their own words, “There truly is no better feeling than happy clients. Our biggest goal is ensuring that every project is completed and surpasses expectations. Customer service starts when they walk through the door, make the phone call, or send the first message, and it truly never ends.” Visit them at www.oxfordgranite.ca or on their socials to see what all the buzz is about!
